Refund & Return Policy
At XO Jacket, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our refund and return policy below.
Return Eligibility
We accept returns within 15 days of the delivery date. To qualify for a return, your item must:
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Be unused, unworn, and in its original condition.
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Include all original tags, packaging, and accessories.
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Not be damaged, altered, or washed.
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Be accompanied by proof of purchase or your order number.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for returns or refunds:
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Custom-made or personalized jackets.
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Made-to-measure products.
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Clearance or final sale items.
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Gift cards.
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Products damaged due to misuse, improper care, or normal wear and tear.
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact our customer support within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Return Process
To initiate a return:
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Contact our customer support team with your order details.
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Wait for return authorization and shipping instructions.
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Securely package the item and ship it using a trackable shipping service.
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or defective item).
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Original shipping charges are non-refundable unless the return results from our mistake.
Exchanges
We gladly offer exchanges for eligible items if you need a different size or if the product arrives damaged or incorrect.
Exchange requests are subject to product availability. If the requested item is unavailable, we will offer a refund or store credit where applicable.
Order Cancellation
Orders may be canceled within 24 hours of purchase or before production or shipping begins.
Once an order has entered processing, production, or has been shipped, it cannot be canceled.
Late or Missing Refunds
If you haven't received your refund:
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Check your bank account again.
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Contact your credit card provider, as processing times vary.
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Contact your bank before reaching out to us.
If you have completed these steps and still haven't received your refund, please contact our customer support team.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact our customer support team through the contact information provided on the XO Jacket website. We're committed to assisting you and ensuring a smooth shopping experience.