Delivery Information

At XO Jacket, we are committed to delivering your order safely and on time. Every jacket is carefully prepared and inspected before shipment to ensure it meets our quality standards.

Order Processing

• Orders are processed within 2–5 business days after payment confirmation.

• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

• Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Time

Estimated delivery times are:

• United States: 7–12 business days

• Canada: 8–15 business days

• United Kingdom: 7–12 business days

• Australia: 8–15 business days

• Europe: 8–15 business days

• Rest of the World: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your destination and selected shipping method. From time to time, XO Jacket may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a tracking link. Please allow 24–48 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. XO Jacket is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

Failed Delivery Attempts

If a package is returned due to an incorrect address, multiple failed delivery attempts, or refusal to accept the shipment, additional shipping charges may apply to resend the order.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team through the contact page on the XO Jacket website. We are always happy to assist you.